Tech Support NYC | The New York Nerds

On-Site Computer Support in New York and Florida

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Tech Support NYC

Your connection to your computer doesn’t end when you leave work. Far from it. Your computer keeps you connected to the world around you. It gives you the freedom to work away from the office. It keeps you laughing as you watch videos on YouTube, keeps you in touch with faraway friends and relatives as you scroll through photos on Facebook. And it keeps your kids up to date with their homework. So what do you do when your company’s computer systems crash? Or when you see the slowdown or other signs of a virus, spyware, or other malware? You call the best Tech Support NYC has to offer, The NY/FL Nerds.

IT and Network Support – NY/FL Nerds

We have the Tech Support NYC and technical experience and know-how to get you back up and running pronto. We come to you – yes, even at 3 am if necessary. If you need IT support in NYC, we offer same-day service in the tri-state area. Even if all you need is help connecting your new printer, we’re there for you.24/7/365. Same-day service. And yes, all our Nerds are certified. No wonder New Yorkers have been calling us for tech support since 1994.

We Come To You 24/7/365!
All Nerds Are Certified!
Same Day Service in the Tri-State Area
Rated # 1 Best Tech Support NYC
OUR Services

What Can the NY/FL Nerds Do for You?

Pretty Much Everything! Sure, we’re your go-to for Tech Support in NYC—we’ll repair your laptop and get that stubborn network connection up and running. But our expertise doesn’t stop there. Take a look at what else we can do for you!

Residential Clients
We come to you 24x7x365 anywhere in the NYC Metro area, so you don’t need to disconnect your computer and take it to a store. The NY/FL Nerds will send a certified Tech Support NYC to your home the same day. Our on-site services include virus removal, computer performance tuning, upgrades, new setups, and more. Visit our Residential Services page or call/text us now for immediate support!
Security
You're vulnerable—but do you know how? We’ll guide you through and implement compliance for HIPAA, PCI/DSS, SOX, and more to keep you safe. From securing your business to protecting your family, the New York Nerds provide top-tier IT security support. Partner with us to safeguard your data from cyber threats and ensure a secure future.
Infrastructure Audits
Can your system handle the demands you're placing on it? We’ll help you upgrade your tech, including network and security enhancements if needed. As managed service providers, we deliver reports with insights into your IT environment using cutting-edge software and hardware. By understanding your setup inside and out, we provide tailored recommendations and the support you need to stay efficient and secure.
We Come to You
Need on-site service? You got it. Call or text us at 516.606.3774 to explore your options. For emergencies, press the number for Emergency Support, and we’ll connect you immediately. Yes, we come to you—home or business—24/7/365. You can’t beat that!
Or We’ll Help You Remotely
Whichever you prefer. What can we do remotely? How about installing most software, troubleshooting problems, removing viruses, and tuning up your computer’s performances. That’s just for starters
Got Questions?
We’ve got answers to your questions. And we get them to you fast. How fast? (Yes, we have an answer to that question!) 3 minutes. Or even less. That was our average response time in 2017. And all those 3-minute responses? They came from real human beings. Not bots. Nothing canned. People helping people.
New York Demands the Best in Tech Support & Networking Services

Trusted IT Experts Since 1994

it’s New York City and her surrounding towns. That’s why we founded New York Nerds in 1994. And we’ve earned that nerd status, with all our employees certified and steeped in real-world experience. Since then, we’ve expanded and added to our name. Since 2019 The New York Nerds is now the NY/FL Nerds since expanding down south. If you look around the NY/FL Nerds and you’ll find Microsoft Certified Systems Engineers, hardware specialists with A+ certification, network pros with CCIE and CCNA certifications, and data security experts with CISSP certifications.

Founded in 1994 as New York Nerds, expanded to NY/FL Nerds in 2019.
Team includes Microsoft Certified Engineers, A+ hardware specialists, CCIE/CCNA network pros, and CISSP security experts.
Serving NYC, Florida, and beyond with IT support, networking, and cybersecurity.

Managed Services

Everyone wants hassle-free IT, and NY/FL Nerds deliver. We manage networks, provide on-site IT in NYC, and offer remote support—efficient, professional, and secure. From Microsoft to Apple, Linux, and mobile devices, we handle it all. Available 24/7/365 for all your tech needs.

Regulatory Compliance

Need help with regulatory compliance? Whether it’s HIPAA, PCI/DSS, SOX, or beyond, NY/FL Nerds ensure your business stays compliant and secure. From protecting client data to software licensing, we’ve got you covered. Call or text us at 516.606.3774 today!

Forensic Investigations

Taking legal action? NY/FL Nerds provide IT evidence, expert witnesses, and digital forensics to support your case. We investigate breaches, perform security audits, and conduct penetration testing to prevent future hacks. Need industrial espionage services? We’ve got that covered too.

Testimonials

What Our Customers Say?

Frequently Asked Questions

More on IT Services in New York and Florida

How an IT Support Company Can Help Your Business
How an IT Support Company Can Help Your Business

When searching for an IT support company, the first step is to check for references. The more recommendations you can get, the better. You’ll also want to make sure that the company has a quick response time. Ensure that the company’s service is prioritized, and consider forming a long-term relationship with the company. That way, they’ll know your business’ needs better than you do, and they’ll be more likely to spot and implement time-saving IT solutions. Ultimately, these IT solutions will help you grow your business, and solutions are what the NY/FL Nerds provide.

A good IT support company will be able to work with your budget and provide you with a free estimate before starting any work, like the NY/FL Nerds. Most companies will charge a monthly fee, and the cost will vary from state to state. Some companies will charge more than others, but the costs are usually reasonable. A good IT support company will be able to take care of everything from installing a new computer to setting up a network. Whether you need help with your email or a technical issue, an IT support company can take care of it for you.

Consulting Services

The NY/FL Nerds, a NYC tech company, can provide you with the services you need, and in a timely manner. You’ll be able to coordinate with your NYC IT support company to get everything done within the deadline. A reliable IT support company will also be able to coordinate all of the services you need for your business. This way, you’ll have peace of mind while still being able to offer excellent customer service. If you need assistance with a computer issue, an IT tech in NYC will be a good choice.

A New York IT support company will coordinate all of the services you need for your company. They will also be able to give you an accurate time estimate for your work. It’s crucial to be in touch with your company’s IT support company before a big project, so you can be sure that you’ll get your money’s worth. A great tech support provider will help your business run smoothly. They will have the expertise you need to keep things running.

Desktop Support

A top desktop support company in NYC will be able to coordinate all of the services you need for your business. It will coordinate all the services and provide an estimate for each service. A company in NYC will ensure that you don’t need to worry about any of these things. And the technology technicians will be able to respond quickly to any issue you have. If you’re worried about your computer system, don’t hesitate to contact them. They will be able to help you resolve any IT problems in no time.

While choosing a Tech Support NYC company can be difficult, it’s important to do your homework to ensure that your IT network is secure. An unreliable network can cause a business to suffer, and an IT support company can help your business avoid this. You’ll also be able to trust the technicians with your business’s data. An IT support company in NYC will coordinate all services for you and provide an accurate time estimate.
Challenges with Managed Service Providers
What Tech Support NYC Services are Provided?

Managed service providers, like the NY/FL Nerds can provide numerous advantages for businesses which include:



  • Access to an entire group of IT experts

  • Cost savings

  • Risk mitigation and compliance

  • Scalability

  • Access to cutting-edge technologies


But, that does not necessarily mean all MSPs are created in the same way, and it’s normal for some companies to be dissatisfied with the amount of IT assistance they receive from specific services.


If you’ve been confronted with similar issues and are considering whether you actually have a need for them at all Perhaps it’s time to reconsider your relationships and choose an IT MSP who is a better fit for your needs. The NY Nerds work with businesses that have 1-200 employees, and we can scale any solution to fit your IT budget.



Problems caused by other Managed Service Providers IT Support NYC:

Watch out for these problems that can be faced by IT Managed Service Providers



They’re not scalable with your Business

The ideal IT MSP should serve as your guide and help as your business grows. They can provide you with the latest technology strategies and products that will help the growth of your business.


It is recommended that your IT provider be actively communicating with you about product recommendations and the technology they need to implement, rather than you constantly following to them for assistance.


If you’re not receiving the correct strategic direction by your IT service provider It’s a clear indication that you’ve outgrown your MSP and are now ready to make the move to another.



They don’t offer the latest Cyber Security Security Strategies

In a way, it’s ironic that the majority of MSPs IT Support NYC aren’t experts in cybersecurity which leaves them vulnerable to hackers who are able to target MSP users. The security and backup of sensitive data, particularly in the event of a breach, is a major priority and must be the top priority to your IT Managed Service Provider.


If your IT service provider does not regularly inform you of the threats to your business, and then suggests ways to reduce their impact consider whether you decide to stay with them.



Late Responses

It shouldn’t take hours for your MSP’s response to your request, particularly if you want assistance with issues you’re having. You can ask yourself:



  • “Is the MSP sending me notifications about urgent IT issues, such as servers being down, internet outages and data losses?”

  • “Do I have to constantly be in contact with my MSP to receive status updates on issues that I asked for IT assistance for some time ago?”


If don’t keep you informed and up-to-date, move to an MSP which will.



Upsells

They’re always trying to upsell you


An IT MSP who is invested in your success and growth will regularly consult with you about technologies that will improve your efficiency and profitability.


Any recommendations must be backed with data and reports to justify the cost and the ways in which these improvements can boost efficiency and security or reduce expenses. If they are unable to justify the cost, they might be not have your interests at heart and are only trying to affect their personal profits.



The invoice received doesn’t correspond with the Services Rendered

The primary reason for partnering with the services of an IT MSP will be to help stabilize and secure you IT spending. But, it is possible that your invoices differ from what you expected.


Here are a few of the reasons to believe this is happening:



  • Your MSP installs equipment without your permission or knowledge. Apart from aggravating your feelings These expenses could also cause your budget to be off track.

  • There could be some discrepancies between the services you have agreed to and those actually provided.

  • Employees aren’t able to grasp the IT MSP agreement.


In any event, if you and your MSP already agreed to a plan and the cost of additional services shouldn’t be part of the calculation, at first.



Infrequent outages and downtime

As your MSP oversees and controls the IT system, they are in total control of the performance of your IT. So, outages and downtime aren’t pleasant particularly if you’ve have hired an IT service to guard against these risks to your business in the first instance.


The costs associated with outages and the risks have a major negative impact on your business. If you observe this frequent, review your contract to ensure the issues are addressed.


If you don’t have coverage you can avoid the hassle and change your MSP.



There are no remediation strategies

If your MSP delays the vulnerability assessment process and is unable to develop a remediation plan to safeguard your data and assets you should begin searching for a new MSP.


The most reliable MSPs offer their clients their decades of experience and technical know-how to protect against cyber-attacks and data breach.


If you’re having issues you are experiencing issues with your current provider, think about changing and consider switching to an MSP with security compliance as well as disaster recovery services to ensure the safety of your employees and customers.



Incomplete Transparency

Your IT MSP needs to be able to clearly communicate the changes and improvements they bring to the IT system.


If your MSP does not provide transparency throughout all levels, or you notice that they’re not willing to provide an explanation of the impact of the latest technologies and strategies for your business is the perfect time to think about making the possibility of a change.



Insufficient Internal Security

If it’s about the security of your internal systems, you MSP must consider your security very seriously.


MSPs are always the target of cyberattacks and hacks and must take measures to guard sensitive client data as well as access to customer information even from the MSP’s employees.


A lot of MSPs have shared credentials to gain access to their clients internally, or use the same permissions for their employees access to their clients without security or log-in requirements.


In evaluating your MSP, you should ask yourself these questions:



  • Do you have your MSP clearly outline the ways they can protect your business from security concerns?

  • Does your MSP utilize shared credentials on your network along with their staff?


If you didn’t answer yes to question 1 and yes to the second question this could be the right time to alter your MSP.


An insufficient or a loose security measures can leave your company more vulnerable and result in a myriad of issues, such as logs, compliance, and security issues when employees quit. In terms of your security of your network, it’s always best that you are on the safer side.



Problems associated in IT Managed Services: Key Learning

If you discover any of the issues mentioned above within your relationships with the MSP It’s time to end your relationship with the company.


The positive side is that there is a wealth of trustworthy options to pick from.

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Need on-site service? You got it. Call us at 833-463-6373 to hear all your options. If it’s an emergency, press the option for Emergency Support, and we’ll connect you. And yes, we are available to come to you. — home or business — 24/7/365. You can’t beat that.

Phone
New York: 516.606.3774
Florida: 772.200.2600
Email/Text
Email: hello@nyflnerds.com
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